This Privacy Policy explains what information Energy Crystal Co. ("we", "us") collects when you visit or place an order on this website, and how we use it.
Information We Collect
When you create an account or place an order, we collect your name, email address, phone number, and shipping address. Payment is processed directly by PayPal — we do not receive or store your card or PayPal login details.
How We Use Your Information
We use this information to process and ship your order, respond to customer service requests, and communicate with you about your order or account. If you subscribe to updates, we may also send occasional emails about new products or restocks, which you can unsubscribe from at any time.
Cookies & Analytics
We may use cookies and similar technologies to keep you logged in and to understand how visitors use the site, which helps us improve it.
Third-Party Services
We share information with service providers as needed to operate the site, including PayPal (payment processing) and our hosting provider. These providers only receive the information necessary to perform their function.
Data Retention
We keep account and order information for as long as your account is active or as needed to provide our services, comply with legal obligations, and resolve disputes.
Your Rights
You can request to access, correct, or delete the personal information we hold about you at any time by contacting us using the details below.
Children's Privacy
This site is not directed at children, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page.
Contact Us
Questions about this policy can be sent to baiqing0919@outlook.com.